Table of Contents
This page contains our store policies.
Visit our terms and conditions and/or disclosure page for additional information.
For additional information, please visit the following pages:
We use stripe.com to accept all major credit cards as well as Apple Pay and Google Pay.
We also accept Paypal to process payments.
Either way, your payment is fully secured and we NEVER see your confidential credit card information.
No credit card information is ever stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available. Our website complies with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Stripe forces HTTPS for all services using TLS (SSL).
Returns and Exchanges
Please contact us immediately if you have any problems with your order.
We gladly accept exchanges on items that are the same size and color as the ones shown here in our shop image.
To do so you must:
- Contact us by email (firstname.lastname@example.org) within 3 days of delivery
- Ship item(s) back within 7 days of delivery
- We don’t accept returns or cancellations
We do not accept returns or exchanges on Custom Orders.
Custom Orders are items that have unique features that were requested by you and cannot be re-sold.
The following items can’t be returned or exchanged unless they arrive damaged or defective:
- Personalized orders, or orders that have custom lettering
- Items painted in colors other than colors shown in listing photo
- Items that are in a size different from the size in the listing photo
- Or if you have added an outdoor finish, Coastal Core
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Since we pay for and provide free shipping, if you return an item(s) we will deduct the price we paid for shipping your order to you from your refund.
It is imperative that you contact me regarding any damage within 3 days of receipt.
SAVE THE OUTER PACKAGING!! We will ask you to photograph the damage itself and the product’s outer packaging.
Shipping companies require photos of the product itself and the outer/inner packaging during the claims process.
Claims for damages and shortages will not be accepted after 7 days from receipt.
PLEASE OPEN AND CHECK ALL ITEMS FOR DAMAGE IMMEDIATELY.
My turnaround time is generally 2-3 business days, 3-5 business days during November and Deccember, Monday-Friday, unless it’s a custom order. Custom orders require a lead time of 5-7 days and are available upon request during November and December.
I ship from Florida every business weekday, Monday through Friday, using primarily USPS, Fedex Home Delivery or Fedex Ground (for commercial addresses). Commercial (work) addresses do tend to receive their packages up to 2 days faster, so if that works for you it’s a great option.
Small packages weighing 16oz or less ship USPS First Class Mail. Medium packages will ship USPS Priority Mail or Fedex, whichever is less expensive. Larger packages will ship with Fedex.
Shipping fees include necessary protective packaging such as inner and outer protective boxes, bubble wrap, packing peanuts, etc in addition to the actual postage.
I do not make a profit on shipping. Also, I re-use clean recycled materials whenever I can.
Please contact your local post office and your postman, they are the most knowledgeable sources for finding your package.
Have your post office look up the GPS scan and see where your package was when it was marked as delivered.
Further action may be required, ie: filing a police report for theft, as “Porch Piracy” is on the rise.
Package theft is not covered with shipping insurance and we can not replace at our expense if the package is marked delivered to the address that you provided us.
Please make sure that you have entered the correct mailing address and keep track of your delivery day from your tracking so you know when its being delivered.
If you didn’t receive your item due to an incorrect address that you provided and we received the package back, we will re-ship to a DIFFERENT address but you will need to be responsible for re-shipping cost.
We do not ship internationally at this time. It’s nothing personal, just a business decision based on the international shipping lead times.
Customs and Import Taxes
Buyers are responsible for any customs, import, and/or VAT taxes that may apply.
We not responsible for delays due to customs issues when your item arrives in the country.
Including your phone number on the order helps customs in your country contact you.
We will add it to your shipping label to assist you.
Our items are almost always created “made to order”.
Our photos represent an actual piece that has been photographed before it sold, unless the item’s description clearly states “YOU WILL RECIEVE THIS EXACT PIECE”, “one of a kind” or “original”.
Care is taken to replicate the photo in detail using the same elements whenever possible.
Wood characteristics such as tone and grain may differ, but the overall design of the piece will always be consistent with the photo.
Each piece is a unique creation made specifically for you!
We love to do custom work and look forward to creating something beautiful for you.
Custom orders by their very nature are customized to your wishes and are not returnable.
We will work with you beforehand in detail to make sure we are both in agreement with what we are creating for you before I proceed.
Once all your questions have been addressed and we are in agreement on all aspects of the design, materials and timeline, in writing, we will require half payment for the item before we get started and the other half at the end before we ship it to you.
We will only use your shipping/billing address or contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)